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  1. Welcome to ServiceTick Support
  2. Voice of the Customer

Voice of the Customer

Console Overview

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Responses

  • Response List
  • Viewing Responses
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Team Member

  • Adept - IVR (Inbound and Outbound) Surveys
  • Adept - Online (Web and Email) Surveys
  • Adept - SMS Surveys
  • My Coach
  • Earning Badges

Manager

  • My Team
  • Awarding Badges

Insights - Surveys

  • Performance
  • Distribution - IVR (inbound)
  • Distribution - IVR (outbound)
  • Distribution - Email
  • Distribution - SMS
  • Distribution - Adept
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Insights - KPI

  • Understanding Pins
  • My Pins
  • Answer Totals
  • Trends
  • Comparison
  • Call Agent Statistics

Insights - Verbatim

  • Volumes
  • Sentiment
  • Severity Index
  • KPI Trend By Theme
  • Word Cloud

Alerts

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My Account

  • My User Account
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  • My Exports
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