Voice of the Customer

Console Overview

• Quick Start Guide [Featured]
• Walkthrough Videos
• Dashboard
• Widgets
• Filters
• Date Ranges

Responses

• Response List
• Viewing Responses
• Response Exports

Team Member

• Adept - IVR (Inbound and Outbound) Surveys
• Adept - Online (Web and Email) Surveys
• Adept - SMS Surveys
• My Coach
• Earning Badges

Manager

• My Team
• Awarding Badges

Insights - Surveys

• Performance
• Distribution - IVR (inbound)
• Distribution - IVR (outbound)
• Distribution - Email
• Distribution - SMS
• Distribution - Adept

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Insights - KPI

• Understanding Pins
• My Pins
• Answer Totals
• Trends
• Comparison
• Call Agent Statistics

Insights - Verbatim

• Volumes
• Sentiment
• Severity Index
• KPI Trend By Theme
• Word Cloud

Alerts

• Alerts List
• Alert Totals

My Account

• My User Account
• My Views
• My Exports