Distribution - Email

What is the Email distribution report?

This report shows a log of all Email surveys that have been sent. Email surveys can be initiated either via Adept or a bulk .csv file upload.

How do I access this report?

This screen can be reached by hovering on ‘Surveys’ in the side menu, which will display two sub-options. Then hover on 'Distribution', and choose 'Email' from the options that appear:

What information does this report give me?

On this screen, you can:

1. See a daily distribution of email surveys sent during your chosen date range, in both chart and tabular forms:

• ‘Emails’ refers to the total number of attempts made to send email surveys
• ‘Sent’ shows the number of these attempts that contained correctly structured email addresses and could result in a survey being sent
• The next three columns show a breakdown of results for the emails that were sent:
  • ‘Failed’ means the email address, although correctly structured, did not exist
  • 'Opened' means the survey was received and the recipient opened it
  • 'Bounced' means the survey could not be delivered because it bounced. Emails can bounce for a number of reasons, including a temporary/permanent issue with the receiving account, a full mailbox or if the receiving server is blocking incoming mail
• 'Feedback' indicates the number of opened surveys that were responded to
• 'Suppressed' shows any surveys that could not be delivered due to a Suppression Rule being enforced

2. The chart can be interacted with by clicking the Legend items, which will hide/show the respective lines from the trend chart. And hovering on a plot point shows counts for that day of each category outlined above:

3. Export the chart, export the table, or print the page via the 'Actions' button:

Ready to put this into practice?