What is the Outbound SMS report?
The Outbound SMS report allows you to review the number of outbound SMS that have been made over a specified period.
How to access the Outbound SMS report
Click on the "Insights" link in the primary navigation and then click on "Outbound SMS" box
The Outbound SMS report explained
- Total table
This table shows the total outbound SMS surveys made over the date range specified. The columns show the following counts:
- Requests: total SMS surveys requested.
- Surveys Sent: total SMS surveys sent.
- Feedback: Number of customers who have responded to at least one question.
- Total SMS sent: including those who answered multiple questions.
- Export button
This exports the data over the date range specified as a CSV file.
- Daily details table
Each row in this table is an individual days activity. The columns show the same data as per point 1 above.