What is the KPI Comparison report?
The KPI Comparison report allows you to compare agent/team performance on a number of questions with best in class and average score.
How to access an KPI Comparison report
Click on the "Insights" link in the primary navigation and then click on "KPI Comparison" box.
The KPI Comparison report explained
- Selected Key Driver category select box
This allows you to select the key driver category that you wish to plot.
- Radar chart
This plots the key driver scores for the pinned colleagues/teams over the date range specified.
- Best in class: The best performing colleague pinned.
- Average Score: The average scores across the colleagues pinned.
How to pin colleagues is explained in the Filters section.
- Data table
This shows the selected key driver scores for the pinned colleagues over the date range specified.
Clicking an individual will then load that individuals scores on the radar chart.
- Export table and Export buttons
Clicking these buttons allow you to export the data shown. The table is provided in CSV format and the graph is provide in JPEG format.