What is the Word Cloud report?
The Word Cloud report allows you to see the common words that your customers have left during the verbatim questions in your surveys.
How to access the Word Cloud report
Click on the “Insights” link in the primary navigation and then click on “Word Cloud” box.
The Word Cloud report explained
- Word cloud
The word cloud displays the top 50 most mentioned words in verbatim answers for the date range/filter selection specified. The larger the word, the more frequently that word was used by customers.
Common words are excluded from the word cloud. This is because every word cloud generated would be dominated by these words if they were not excluded due to their nature. These words are:
-get -got -can -add -say -the -be -to -of -and -in -that -have -it -for -not -on -with -he -as -you -do -at -this -but -his -buy -from -they -we -my -one -all -would -there -their -what -so -up -out -if -about -who -which -go -me -when -make -like -time -no -just -him -know -take -person -into -year -your -good -some -could -them -see -other -than -then -now -look -only -come -its -over -think -also -back -after -use -how -our -way -even -want -because -any -these -us
A word cloud may show less than 50 words in certain scenarios, such as:
- When there are less than 50 unique non-common words used by customers for the date range/filter selection specified.
- When the word cloud has limited space to include words based on the selection i.e. several words with high frequency would lead to fewer words in the cloud due to space constraints.
- When there are several words that have the same frequency. e.g. if the 46th most frequent word was a tie between 20 different unique words then it would only show only 45 words (since the word cloud shows 50 max).