What is the Thematic Analysis 1 report?
The Thematic Analysis 1 report allows users to index the number of verbatim comments in each category with a mean KPI (such as NPS or Effort). Thematic analysis 1 and 2 offer two different views of the same data.
How to access to the Thematic Analysis 1 report
Click on the "Insights" link in the primary navigation and then click on "Thematic Analysis 1" box.
The Thematic Analysis 1 report explained
- Select Verbatim Category Group
This allows you to select which verbatim category you want to plot. Verbatim categories are defined/configured during the set up phase.
- Select Key driver
This allows you to select which key driver you want to plot. Key drivers defined/configured during the set up phase.
This plots the number of verbatim comments in each category (see point 1) with a mean KPI (see point 2).
- Data table
Each row shows the the verbatim categories you have selected (see point 1). The columns show the number of comments in that verbatim category, the key driver score for that category and the severity level.
The severity level is calculated based on number of comments vs key driver score.
- Export table and Export buttons
Clicking these buttons allow you to export the data shown. The table is provided in CSV format and the graph is provide in JPEG format