What is the Word Cloud report?
The Word Cloud report allows you to see the common words that your customers have left during the text questions in your surveys.
How to access the Word Cloud report
Click on the “Insights” link in the primary navigation and then click on “Word Cloud” box.
The Word Cloud report explained
- Word cloud
The word cloud is a collection of the most popular words that have been mentioned in the verbatim questions in your surveys. The size of the word indicates the frequency that word is mentioned by your customers (i.e. the word with the largest size will be the word that is used most frequently by your customers).