You may already know the answer to a survey question and as such want to pass this information into a survey without needing to ask your customer for this information again.
Alternatively, you may want to ask a question outside of the survey itself and then store this information in a survey. For example, ask the initial question on an Email or on your web pages, which then links to the survey itself.
To achieve this you will need to:
- Create a survey with the desired question on the first page of the survey.
- Append the question id & answer option query string to the URL when linking to the survey.
The query string format is as follows:
For example, if the question id is 12345 and the value was 5 (i.e. the customer scored 5 for that question) then you the query string would be:
As such the complete survey URL will look something like this:
Note that if the query string contains this query string then the question will not be displayed to the customer automatically.
If you are not sure where to obtain the question id or have any other questions around this then please contact support.